Frequently Asked Questions

Below are some of the most frequently asked reference writer questions. Please click here for the full list of Frequently Asked Questions (FAQs).

If you have received your temporary password and are unable to log in to the GRFP Module, do the following:

Check your email address. Check to confirm you are trying to log in using the same email address entered for you by the applicant. The email address provided by the applicant can be found in the body of the email you received with your temporary password. An exact email address is crucial to matching the reference writer and the applicant in the GRFP Module.

Check the temporary password. Record the temporary password and type it into the module manually rather than copying and pasting.

Ensure you are using the most recent temporary password received. Occasionally, a user will inadvertently select “Create A Password” multiple times. If this occurs, use the temporary password in the most recent email you received.

There are a few reasons that you may not have received the email nominating you as a reference writer. Please do the following if this occurs:

Confirm your email address with the applicant. Check to ensure that the email address the applicant entered for you is accurate. If there is a typo or if they need to change the email address, the applicant can edit the reference writer record in their application and have the nomination email resent to you. An exact email address is crucial to matching the reference writer and the applicant in the GRFP Module.

Check SPAM folders. Check your SPAM or trash folder to ensure that the email did not get sent to one of those folders inadvertently.

Use an alternate email address. It is possible that your email domain is rejecting the email and not allowing delivery. In this case, provide an alternate email address to the applicant and they will be able to edit your reference writer record in their application and re-send the nomination email.

Reference letter requests are associated with the reference writer’s email address. If two applicants list different email addresses for the same reference writer, and the reference writer logs in to submit a letter using the email address listed by the first applicant, the second applicant will not show up on that reference writer’s list of applicants. In this case, you should repeat the first-time login process using the email address listed by the “missing” applicant.

The letters must be written using standard 8.5″ x 11″ page size, 12-point Times New Roman font, and 1″ margins on all sides. Letters must be single spaced or greater and character spacing should use normal (100%) single-line space option. The letters should also be signed and submitted on professional letterhead, if available.

Yes. Letters of reference are limited to a maximum of 2 pages in length. Please note that the GRFP Module will not accept letters that are longer than 2 pages.

No. All reference letters must be submitted online as a PDF through the GRFP Module.